Empathetic Leadership: Leading Innovation by Design

  • Global Change Agent Module 5 – Empathetic Leadership: Leading Innovation by Design

  • May 18, 2018

  • Sunway University, Malaysia

  • RM3,500 per participant (limited to 40 participants) / Application Deadline: April 30, 2018

  • Working professionals in decision-making roles, government officials, community leaders, and entrepreneurs.

  • +603-7491-8716 / 17

Registrations Closed
Content Overview

The pace of technical progress and globalization of the world has made innovation no longer a luxury, but a necessity. Design Thinking, rooted in the most innovative companies of Silicon Valley, is widely lauded as an effective approach to uncover real user needs and solve problems creatively. This approach has been applied to varied products, services, spaces, and interactive experiences.

To transform the way we see ourselves and the world around us, this program consists of two parts: in part one you will learn the foundations of design thinking through hands-on workshops. Specifically, you will be exposed to key frameworks such as user empathy mapping, process mapping, stakeholder mapping, immersion, fly-on-the-wall observation, story-sharing, identifying insights, themes, and patterns, point-of-view statements, rules of brainstorming, generating a volume and variety of ideas, framing ‘how-might-we’ statements, rapid prototyping, transforming ideas into the physical world, failing cheap and fast, co-creating with end users, learning and iterating. Part two comprises of a session on topics that look to the future of business and innovation.

The aim of the program is to help you effectively develop deep consumer insights that can address the needs and aspirations of your customer or user. To this end, you will engage in a mini-project and be expected to go out into the field, equipped with the necessary tools, to cull observations and insights for solutions.

You will also look at cases of how Design Thinking has been employed to create more agile and innovative organizations and reflect on the implications of your own organization. By the end of the program, you will have the tools you need to better understand your users and their needs, discover new opportunities, and innovate your way to success.


Through the program, you will:

    • Understand the design thinking process
    • Gain perspective on using design thinking to understand the unique needs of different segments
    • Identify best practices to initiate the process of creating thoughtful, human-centric solutions that meet today’s business performance challenges
    • Develop models and a roadmap for on-going ideation and innovation
Teaching Faculty

Rajan Patel is an avid maker cum educator who believes we can build things to help others. He co-invented the Embrace incubator, a product of empathydriven design that has impacted and saved the lives of over 250,000 babies across the developing world and has won numerous awards including The Economist Social Innovation Award, Top Innovation from the World Health Organization (WHO), and the McKinsey Social Innovation Award.

Today, Rajan is passionate about empowering the makers and problem solvers of tomorrow. He trained at Stanford’s d.school, where he was selected as part of the d.leadership cohort and coached for the Executive Education programs. Recently, he was awarded Stanford GSB’s Social Innovation Fellowship to build Dent Education, an organization that empowers innovators and creative problem solvers through design thinking. He has led programs across eight countries for over 3,000 participants, ranging from K12 and university students, Fortune 500 companies, tech startups, leading non-profits, and government entities. Rajan holds a BS in Biomechanical Engineering from Stanford, an MBA from Stanford, and an MPA from Harvard. More info on LinkedIn: https://www.linkedin.com/in/rajanpatel2009

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